Privacy Policy – Pocket Sathi
Effective Date: 01/05/2025
Last Updated: 01/05/2025
Pocket Sathi ("we", "our", or "us") values your privacy and is committed to protecting your personal and financial information. This Privacy Policy explains how we collect, use, share, and protect the information of users (“you”, “your”) who use our mobile application (“App”) or services.
By using Pocket Sathi, you consent to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Full name
- Date of birth
- Email address
- Mobile number
- PAN or Aadhaar number (for KYC purposes)
- Residential address
B. Financial Information
- Credit card details (securely tokenized)
- UPI ID and bank details
- Transaction history and limits
- Billing information and usage patterns
C. Device & Technical Information
- Device type and model
- Operating system and version
- IP address
- Location data (if permitted)
- App usage analytics
2. How We Use Your Information
We use your information to:
- Facilitate credit card to UPI balance transfers
- Verify your identity and complete KYC procedures
- Ensure security, detect fraud, and comply with legal obligations
- Provide customer support and resolve disputes
- Send you notifications, updates, or service-related messages
- Improve app performance and user experience
3. Sharing of Information
We do not sell your personal information. However, we may share your information with:
- Banking partners and payment gateways to process transactions
- KYC verification providers as per regulatory guidelines
- Service providers for app functionality (e.g., SMS, email, cloud hosting)
- Law enforcement or regulatory bodies if required by law
All third parties are bound by confidentiality and data protection obligations.
4. Data Retention
We retain your personal and transactional data for as long as required:
- To fulfill the purpose it was collected for
- To comply with legal, tax, or regulatory requirements
- To resolve disputes and enforce our agreements
You may request deletion of your account, but we may retain certain data to meet legal obligations.
5. Data Security
We implement strong technical and organizational security measures including:
- Data encryption (in transit and at rest)
- Secure storage using PCI-DSS compliant systems
- Multi-factor authentication (MFA) for sensitive operations
- Regular security audits and monitoring
However, no system is 100% secure. We encourage you to protect your device and account credentials.
6. Your Rights
As a user, you have the right to:
- Access or review your personal information
- Request corrections to inaccurate data
- Withdraw consent for certain processing activities
- Delete your account and personal data (subject to legal requirements)
To exercise any of these rights, email us at privacy@pocketsathi.com.
7. Cookies and Tracking Technologies
While we do not use traditional cookies, the app may use mobile analytics tools and session tracking to improve performance and security. These tools help us understand app crashes, load times, and user interactions.
8. Children’s Privacy
Pocket Sathi is intended for users 18 years or older. We do not knowingly collect data from children. If you believe a minor has provided us with information, please contact us for removal.
9. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies independently.
10. Changes to this Privacy Policy
We may update this Privacy Policy periodically. All changes will be posted in the App or on our website. Your continued use of Pocket Sathi after such updates constitutes your agreement to the revised policy.
11. Contact Us
For any privacy-related concerns, please reach out to:
📧 privacy@pocketsathi.com
📞 8100270276
📍 India, Kolkata
